Aaron Mathias
647-468-5392 | amat576@wgu.edu | linkedin.com/in/aaronm-network | Toronto, ON
Professional Experience
Bank of Montreal (BMO)
Toronto, ON
- Serve as primary remote resolver using structured troubleshooting across 3,500+ endpoints; isolated root causes for software, L1-L3 networking, and hardware faults to maintain 98%+ SLA adherence.
- Manage QA, provisioning, MAC validation, and component diagnostics (motherboards, RAM, PSUs) across the hardware lifecycle.
- Act as technical liaison for field engineers (NCR, Burroughs, Chubb, Securitas), managing a high volume of tickets and coordinating incident response via ServiceNow ITSM.
- Streamlined repair flows and renegotiated vendor SLAs, delivering $1M+ in annualized savings.
- Developed team Excel VBA macros to process daily metric data, accelerating reporting speed and identifying break-fix trends.
- Onboarded 400+ sites with zero rollout cutover downtime and authored SOP documentation for SD-WAN deployments.
- Provide on-call incident response with flexibility to work various shifts, including periodic coverage outside core hours.
- Participate in change management activities, including pre-change planning and post-change testing to validate network and hardware stability.
Bank of Montreal (BMO)
Toronto, ON
- Managed high-volume financial transactions and daily reconciliation with zero balancing errors across 22 months.
- Maintained full AML/KYC regulatory compliance and cross-sold digital platforms to reduce branch queue wait times.
Education
B.S. Cloud and Network Engineering - AWS
GPA: 3.0
Relevant Coursework: Networks (D325), Cloud Foundations (D282), IT Applications (D317), IT Foundations (D316), Version Control (D197), Foundations of Programming, Python (E010), Introduction to Systems Thinking and Applications (D459)
Technical Skills
Networking: TCP/IP, DNS, DHCP, VLAN, Subnetting, CIDR, OSI Model, LAN/WAN, routing, firewall rules, monitoring
Cloud & Infrastructure: AWS (VPC, EC2, S3, IAM, Security Groups, NACL, Route 53, JSON), static web hosting
OS & Scripting: Linux Bash scripting, Python, Arch Linux, Raspberry Pi/ARM, Windows Server, Active Directory, SSH, RDP
Hardware & Tools: Layer 1/2 copper/fiber patching, asset management, FIS PaySys, Git/GitHub, VS Code, ServiceNow ITSM
Certifications: CompTIA A+ (Earned Jun 2026), CompTIA Network+ (Earned Jul 2026), AWS Certified Cloud Practitioner (Earned Aug 2026), Microsoft AZ-104 (In Progress)
Physical Capabilities: Able to lift/move equipment up to 40 lbs and stand for extended periods; maintained through regular strength training
Projects
AWS Cloud Resume Challenge (In Progress): Building a 3-tier VPC architecture (public/private subnets, NAT gateway, security groups, NACLs) hosting a static site via S3 and Route 53, with least-privilege IAM policies and CloudWatch monitoring (github.com/aaron-levels)